Manager City Services Strategy, City of Sydney, Australia
Matt is responsible for developing and aligning the service division behind a single strategy focused around driving operational efficiency and improved customer service outcomes by leveraging technology and data. The position also oversees the City’s four operational depots and asset management across the division.
Key achievements:
▪ Facilitate Divisional wide strategy workshop
▪ Established buy-in for change from management team
▪ Prepare 4-year Divisional strategy for Executive
▪ Develop staff engagement strategy through reforms
▪ Build capability by identifying skill gaps and developing mission critical staff
▪ Oversee recruitment process for roles
▪ Develop, implement and imbed 360 business intelligence Dashboard
▪ Develop service strategy for the City’s four operational depots
▪ Transition 150 staff to new 5-star Green rated operational depot
▪ Develop a communications framework around WHS for the City